Horrendous experience, so unprofessional. Nobody replies and I’ve been chasing nearly everyday for over a month and a half. I had spinal surgery so wouldn’t physically get my returns done. They completely continued to ignore me and have been so assistance. So sad, never shopping here again. I will be going to brands which are empathetic and have human elements. PLT just prioritises money and capitalism. No room for human elements. Clearly normal for such a fast fashion brand… there was no need to ‘rebrand’ when you’re still going to be crap. Absolute shambles !!!
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