I have paid for royalty which means you get free returns, I am currently being charfed for a return, I have tried on multiple occasions to speak to them and followed the advise of the AI first which did nothing, I then keep getting told it’s busy and I will be connected but it’s been days and still nothing, I tried again… nothing and even today… nothing! What’s worse is I’ve tried on multiple different platform and it’s the same thing, no response once AI has passed me to an agent.
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