Ordered at the start of the month quite a big order, i have PLT royalty which was used also and order never arrived. Kept chasing CS and was told i had to wait until 21st October and then they would issue a refund. It’s now the 30th October, i’ve only been partially refunded and no one from customer service is responding. I’ve raised disputes on all outlets, imessage, instagram, whatsapp & facebook - even gone to the lengths of emailing their customer service and still waiting my refund. I really recommend that everyone avoids ordering from here at the moment as it is unlikely that if you are to return something you won’t be initiated with a refund. Now out of pocket nearly £100+ all because customer service can’t respond.
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