preworn.ltd

3.7
3.7 Based on 121 reviews

We are Preworn - The largest & most trusted second-hand clothing seller in the UK! Buy second-hand clothing with confidence. We are leading the circular-fashion revolution by making sustainable fashion affordable & accessible to everyone! We have over ...

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Average Rating

3.7

/
5

121 Reviews

5 Star
56%
4 Star
11%
3 Star
3%
2 Star
9%
1 Star
21%

All Reviews

Filter Reviews

Review Time

Spiidie_YTB
Consistent Quality and Service

This is my third time using their service. The website is user-friendly, with a comprehensive range of filters to help narrow down searches. The photos and measurements provided were accurate. I ordered 12 items this time, all in excellent condition, and I was satisfied with everything. The delivery was prompt and securely packaged without excessive waste, and I only had to lightly iron two items.

5
Date of experience: Jan 10, 2026
DF76
Excellent Selection and Great Value

This is my third experience with them, and I find their website very user-friendly. The extensive list of filters makes it easy to refine searches. The photos and measurements provided were accurate. I ordered 12 items this time, all marked as in excellent condition, and I was pleased with every single one. The order arrived quickly, safely packaged without unnecessary waste, and I only had to lightly iron two of the items.

5
Date of experience: Jan 07, 2026
CW46
Completely Unacceptable Garment

The garment I received was absolutely unacceptable and not suitable for use.

1
Date of experience: Jan 03, 2026
WR50
Pricing Changes Need Attention

I've previously found great items at low prices from them, but their pricing model has changed, resulting in inflated prices with a 50% discount for purchasing five items. I decided to try it, but when the package arrived, the main item I wanted was missing, and another was in poor, unwearable condition. However, customer service was quick to respond and refunded the missing and faulty items, which has restored some of my trust in them.

4
Date of experience: Nov 17, 2025
Jesse Turner
Disappointing Purchase Experience

I have bought items from them before without issues, but today I was let down by receiving a garment that was clearly very dirty. It had a strong odor, and I am baffled that anyone thought it was acceptable to send it. This will likely be my last purchase from them.

1
Date of experience: Nov 14, 2025
JusteDrole62
Unprofessional Service

My order was sent to a different location and returned. Now I'm being told that I refused it at 'my address.' They seem disingenuous and respond with automated replies to any inquiries, making it a frustrating experience. The support from the platform has been lacking, despite their claims of customer service. I won't be trading with them again.

1
Date of experience: Nov 14, 2025
julolekiler
Incomplete Order Experience

I ordered three boxes of jumpers but only received two. I contacted the company immediately but have yet to receive a response. I was eager to try them again, but I'm disappointed by the slow communication and lack of follow-up.

3
Date of experience: Nov 11, 2025
Lindy Carter
Helpful Support Team

There was a mix-up with my order on my end, but the support team was very helpful, and we resolved the issue smoothly. I look forward to ordering again soon.

5
Date of experience: Oct 30, 2025
Justin
Received Wrong Color

I received the wrong color item. I had ordered black to match some trousers but ended up with blue.

4
Date of experience: Oct 09, 2025
Rhiannon Walker
Very Satisfied

I am very satisfied, thank you!

4
Date of experience: Sep 27, 2025

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Business Details

  • We are Preworn - The largest & most trusted second-hand clothing seller in the UK! Buy second-hand clothing with confidence.

    We are leading the circular-fashion revolution by making sustainable fashion affordable & accessible to everyone!

    We have over 1 Million items for sale & we list 6,000 additional items every single day! We put proof to the fact that it doesn't have to be new to be amazing.

    Shopping with Preworn is great for the planet, great for charities and great for you!

    Join us in making a difference. Shop PrewornSee more

  • email marketing@preworn.co.uk
  • language https://Preworn.com

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