prezzorestaurants.co.uk

2.7
2.7 Based on 300 reviews

...

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Antena3
Disappointing Experience with Dietary Needs

I visited a restaurant after receiving a gift voucher for a three-course meal at their Rayleigh branch. Upon arrival for our 6 PM reservation, we were presented with a set menu. My partner, who is gluten intolerant, and I had checked online for gluten-free options and confirmed with our server that the cocktails included with the voucher were available. My partner ordered gluten-free garlic bread and a gluten-free pepperoni pizza, while I chose a gluten-free pasta dish. The garlic bread was tiny and quite thin but tasted acceptable. However, the pizza resembled a tortilla with minimal toppings, far from a traditional pizza. My pasta dish, intended to feature chicken and mushrooms in a creamy garlic sauce, was so dry it seemed as though the sauce was forgotten. I understand that catering to dietary restrictions can be challenging, but if the food doesn't resemble what was ordered, it shouldn't be offered. We also ordered a hot chocolate fudge cake for dessert, which was neither hot nor even lukewarm. The entire experience lasted over two hours, as the staff seemed to overlook us. I would not recommend this restaurant for those with gluten sensitivities, as it was quite disappointing.

2
Date of experience: Jan 10, 2026

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