I am very disappointed with my experience at Prezzo in Edgware Shopping Centre.
This was actually the second time I said I would not return to this restaurant. However, as I have been a loyal customer of the Prezzo group for many years, I decided to give it another chance. Unfortunately, this visit confirmed that I will not be coming back again.
We ordered two pizzas: one large Margherita and one regular Margherita with three additional toppings. When the pizzas arrived, they were clearly mixed up. The regular Margherita with toppings was brought as a large pizza with Parma ham, olives and caramelised onions, but the toppings were barely visible. On top of that, we were charged for one of the most expensive pizzas on the menu, even though the toppings did not match any similar pizza option available, which was extremely frustrating.
The only positive aspect of this experience was the waiter who brought the food — he was polite and apologised.
I also ordered a pasta dish with prawns and salmon, but I specifically asked for it without salmon. The waitress told me she would ask the kitchen to replace the salmon with double prawns instead, which sounded reasonable. I also asked for very little fresh chilli, just enough to add some flavour, as I cannot tolerate spicy food.
What I received was completely different from what was discussed: a plate of pasta with only five small prawns (a normal portion, certainly not double as promised) and a whole red chilli pepper mixed into the dish, making it unbearably spicy.
For the price charged, I expected a proper meal — not a small portion of plain pasta with just a few prawns and an overwhelming amount of chilli. When I explained the issue, the waitress responded with indifference, which made the situation even more disappointing.
To be honest, the food was very poorly prepared, tasteless, and the portions were extremely small for the price charged. Overall, the experience was very frustrating and poor value for money.
I have been a customer of Prezzo for many years, but based on this experience I cannot recommend this restaurant to others. Unfortunately, the quality of both the food and service did not meet even basic expectations.
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