DO NOT RENT HERE! Save your vacation and go with a reputable agency at the airport. I am extremely disappointed that Expedia.ca partnered with this operation. We booked 7 days for $142.58 CAD, but the final bill was over $1,800 CAD due to predatory tactics and hidden fees.
Upon arrival, I was forced to sign a digital pad. They refused to provide a printed contract when requested, promising to 'email it later.' When I finally received it, my digital signature had been applied to multiple sections.
When we got the car, we found trash from the previous renter under the seats and in the seat pouches—a kid’s pull-up diaper, crayons, wrappers, and a walkie-talkie base station. We cleaned up THEIR mess, yet they charged us a $700 USD cleaning fee for 'sand' on the back mats.
We returned the car at 6:00 AM. We brushed off the front mats, but couldn't unbuckle the middle-row floor mats as the seats need to fold up to access them. In the dark, with only the car's interior lights, we simply couldn't figure out the folding mechanism.
Additionally, their shuttle doesn’t open until 7:00 AM, which forced us to pay $30+ for an Uber to make our flight. Upon landing back home, I received an email stating they charged me a $700 USD cleaning fee for 'sand' on those back mats.
They ignore calls and emails. Shockingly, an Expedia agent admitted they have 'dealt with this company a lot.' If Expedia knows this partner is a source of constant complaints, why are they still listing them?
They refused my valid insurance, claiming they only accept specific policies (a detail not disclosed on Expedia). They forced their own insurance for $40.99/day and $14.99/day under duress.
This company is currently being reported to the Florida Dept. of Agriculture and Consumer Services. Avoid this off-site trap at all costs!
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