I am writing to express my disappointment and frustration with the service provided by Economy Car Rental via priceline. According to the confirmation, my car pickup time was scheduled for 10:00 PM. Upon arrival at 9:15 PM, my wife and I departed the airport at 9:30 PM. Despite multiple attempts to contact Economy Car Rental by phone, there was no response. When we visited the pickup location at 9:40 PM, a representative from another rental company informed us that Economy Car Rental closed at 10:00 PM. After taking an Uber to our accommodation, I continued to call Economy Car Rental and eventually spoke with a live agent the following day. I then visited their office, where I waited in line for an extended period. The vehicle provided had damage to the left side door, necessitating a return to the office. Subsequently, I was charged $756 for a rental that was initially priced at $165. The agent instructed me to return the car at 2:00 AM; however, upon arrival, the location was closed. After an extensive search for the 24-hour drop-off location mentioned on the voicemail, which proved futile, I returned to the office and found an attendant. Ultimately, I had to take an Uber back to the airport.
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