I ordered Optimum Nutrition High Protein Shake Vanilla Flavour from Price Panda (Order #13317, placed 22 Feb 2026, £24.99).
When I opened the first bottle, the contents had separated and formed into a hard, jelly-like mass at the bottom. The texture was completely wrong and the taste was unpleasant. I have used Optimum Nutrition products for over 10 years and know the standard quality of their shakes. This was clearly not as it should be and suggests a storage or stock issue.
I contacted Price Panda promptly to report the problem and request a resolution. I have received no response whatsoever, not even an acknowledgement.
Under UK consumer law, products must be of satisfactory quality and retailers are responsible for addressing faulty goods. Mistakes can happen, but ignoring a customer entirely is unacceptable.
This was my first order with Price Panda and, based on this experience and the lack of basic customer service, I will not be ordering again.
Extremely disappointing.
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The UK’s new online retailer for everyday essentials & surprise treats. Daily savings, exceptional service & rewards that put customers first. Welcome to the club.
At Price Panda, we’re on a mission to change the way the UK shops online. We bring you big brands, wild deals and customer service that actually cares — all delivered straight to your door for free when you spend £25+
From household favourites to snacks, drinks, beauty, cleaning and those irresistible bargains you didn’t know you needed, we hand-pick products you’ll love at prices that make sense. We’re a young, fast-growing business and we’re adding new ranges and collections every week — this is just the start.
What you can expect:
Fast, tracked delivery nationwide with Royal Mail and Parcelforce
Panda Points loyalty scheme — get rewarded every time you shop
No catches, no hidden fees — just great value, every day
A customer-first ethos — quick responses, clear communication and support that puts you first
We’re not just another store; we’re building a community of savvy shoppers who believe that smart shopping should be simple, rewarding and reliable. From “treats in transit” to everyday essentials, our goal is to make every parcel feel like a win.
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