Extremely frustrating experience. I placed my order on 4/12 with premium tracked delivery, which was denied despite my order clearly indicating it, and the package did not arrive until 30/12. While delays can occur, the main issue was the lack of communication. From the moment I ordered, they mentioned a “shipping problem” but failed to provide a clear or accurate delivery timeframe. I asked multiple times to cancel the order and sought a refund due to the uncertainty and lengthy delay, but these requests were ignored. The company only addressed the refund after the order was delivered, stating that since I received it, a refund was no longer an option. The item itself was satisfactory, but by then, the whole experience had left a bad impression. Clear communication about delays or respecting my cancellation request could have made a difference. I won't be ordering again and would recommend others to proceed with caution.
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Pridola designs wireless lighting that brings charm, coziness, and modern design to your home — with zero installation hassle.Loved by 200,000+ customers, our lights are made to impress, not stress.
