primafocus.com

1.2
1.2 Based on 41 reviews

...

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Susanna Barnes
AVOID PRIMAFOCUS

Thought to try a pair and during checkout Primafocus had a misleading headline that said want the pair cheaper so... said yes. Who wouldn't...Primafocus then charged me for an additional pair - what a cheeky stunt.Went straight to paypal and was unable to cancel the order... then went to their 24/7 support and asked them to adjust the order (all within 10 minutes of the order confirmation)They said, sorry no refund because the products were already packed and dispatched - they did however, offer a refund on a returns basis but, i very much doubt this will ever happen and this is a poor excuse. Considering they have trustpilot scores on their web site, i trusted the company more so than usual - following on from this, have contacted Trustpilot to look at them. MISLEADING and very DISSAPOINTING. DO NOT TRUST THEM.

1
Date of experience: Jul 02, 2024

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