Regrettably, I'm back to discuss the same store in the city center. I needed to return an item without a receipt and was kindly directed to speak with a manager. My interaction with the alleged team manager was anything but pleasant. To summarize, her demeanor was unhelpful, inconsiderate, and lacking in knowledge about procedures, providing incorrect advice and showing no focus on customer service. After leaving the cash desk area to contact customer service online, I witnessed her treating another customer poorly, all within earshot of others. Such behavior is unacceptable and needs to be addressed.
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