GB1107792425
This order for my partners 7 years old grandson was paid for, Click and Collect on 24th January 2026, collection from Stratford, London in 2 days. It is nowhere to be found, emails to their CEO E Tonge first said the order number, featured on THEIR emailed replies was wrong, then the parcel was 'En route' then 'delayed due to issues'. After 8 days, when they said that they would investigate 'in due course' I have asked to cancel and get a refund into my MasterCard. Primark say that I have to first collect the item THEN ask for it to be refunded. It is lost, they must be really desperate for my £14.00.
I'm starting recovery of my money via my bank,
So much for 'Customer Service'.
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