Unfortunately I lost a shopping receipt. I juat wanted to trade size of an item, it was returned in sellable condition with the original tags. Staff were dismissive and not open to an agreement. I wasn't requesting any money out of the business just a material trade of size. There was also no form of customer care via their online chat portal. This negative experience means that myself and my family will be taking our business to online retailers of offer a similar service. It is very disappointing when you try to support the highstreet and do not get treated fairly as other retailers would.
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