Not a UK-based business. The items I ordered for my elderly dog took over 3 weeks to arrive, and during that time, my dog passed away. When I requested a full refund today, I was offered a 40% refund and the option to keep the items. Why would I want them now that my dog is gone? The cost to return the items to another country is more than half their price. I wish I had checked reviews before making this purchase - a lesson learned.
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