I've been a supporter of Primecables for years, mostly because is was told they carried the same products as Monoprice in the States (they carry very few things, especially now in 2025) but i found their prices were amazing and they USED to stand behind their products and offer a lifetime guarantee. Well, that's all changed in 2025. Now it's a fight to warranty a product and i find they make false advertisements for products with reduced prices that do NOT match their website. Recently, i had 2 power delivery cables fail that i bought about a year ago.... no luck on exchange for warranty purposes. 10 years ago, if i sent an email and it was their product, they would send a replacement free of charge with free shipping. I know times change and the economic climate has changed, but they should modify their policies and advertisements to be more transparent.They also advertise a club membership now.... i find it very misleading. I had a few things in my cart and a popup appeared saying "join" their membership for a year at a set fee and the products in my cart will have "x" as a price (where "x" is the advertised reduced member pricing ), which will pay for your membership fee plus give you the bonus of reduced membership pricing for the next year. So i started the process and the added savings never matches their projected amounts. I cancelled and returned to paying the regular sale prices.Over the last 2 days, i've been arguing over the advertised cost of a miniPC. THEIR email advertises a 20% sale for PreBlack Friday. The PC is 459.95 and its CLEARLY written on their email what the price is. When you click their link, it takes you to their website with a price of 610. I started a chat on Day 1 and was told the price would change in 24 hours at 10 am. I logged in today, Day 2, and no reduced price. I spent an hour on chat and was asked to send a pic, forward the email, highlight the advertised price... The chat said they could not see the price reduction... They couldn't see a JPEG image? I could understand if they clicked the hyperlink and the price would come up incorrectly, but they couldn't see the image THEY made on the original email? Apparently not. After multiple attempts to send a copy of their email, I was eventually offered the ability to buy the product at regular price and then trust them to refund me an adjusted amount. I didn't take it. Why trust a company that has shown they can't be trusted? I asked them to send a link or email to my account to ensure no errors if something occurs to disconnect us. Guess what... i got disconnected!! luckily i logged back in and got the same chat person, but that just destroyed my trust and i left their website. I would avoid Primecables, 123ink, and Shoppersplus, the same company offering different products.
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