Review Time
I just found out that my account was involved in a data breach back in 2020. I was only alerted now. I went to delete my account and had to message a representative. They said my account was already deleted....but, I was literally logged into my account messaging them. Their response? "That's not possible. Your account is deleted." You know what's NOT possible? Logging into an account if your account is deleted, unless a new one is created, which I did NOT do. So recommendation: if you want your information involved in a data breach, go ahead, order from these guys. If not, steer clear. Once you create an account and your email address is in their database...that's it.
I just found out that my account was involved in a data breach back in 2020. I was only alerted now. I went to delete my account and had to message a representative. They said my account was already deleted....but, I was literally logged into my account messaging them. Their response? "That's not possible. Your account is deleted." You know what's NOT possible? Logging into an account if your account is deleted, unless a new one is created, which I did NOT do. So recommendation: if you want your information involved in a data breach, go ahead, order from these guys. If not, steer clear. Once you create an account and your email address is in their database...that's it.
I've been a supporter of Primecables for years, mostly because is was told they carried the same products as Monoprice in the States (they carry very few things, especially now in 2025) but i found their prices were amazing and they USED to stand behind their products and offer a lifetime guarantee. Well, that's all changed in 2025. Now it's a fight to warranty a product and i find they make false advertisements for products with reduced prices that do NOT match their website. Recently, i had 2 power delivery cables fail that i bought about a year ago.... no luck on exchange for warranty purposes. 10 years ago, if i sent an email and it was their product, they would send a replacement free of charge with free shipping. I know times change and the economic climate has changed, but they should modify their policies and advertisements to be more transparent.They also advertise a club membership now.... i find it very misleading. I had a few things in my cart and a popup appeared saying "join" their membership for a year at a set fee and the products in my cart will have "x" as a price (where "x" is the advertised reduced member pricing ), which will pay for your membership fee plus give you the bonus of reduced membership pricing for the next year. So i started the process and the added savings never matches their projected amounts. I cancelled and returned to paying the regular sale prices.Over the last 2 days, i've been arguing over the advertised cost of a miniPC. THEIR email advertises a 20% sale for PreBlack Friday. The PC is 459.95 and its CLEARLY written on their email what the price is. When you click their link, it takes you to their website with a price of 610. I started a chat on Day 1 and was told the price would change in 24 hours at 10 am. I logged in today, Day 2, and no reduced price. I spent an hour on chat and was asked to send a pic, forward the email, highlight the advertised price... The chat said they could not see the price reduction... They couldn't see a JPEG image? I could understand if they clicked the hyperlink and the price would come up incorrectly, but they couldn't see the image THEY made on the original email? Apparently not. After multiple attempts to send a copy of their email, I was eventually offered the ability to buy the product at regular price and then trust them to refund me an adjusted amount. I didn't take it. Why trust a company that has shown they can't be trusted? I asked them to send a link or email to my account to ensure no errors if something occurs to disconnect us. Guess what... i got disconnected!! luckily i logged back in and got the same chat person, but that just destroyed my trust and i left their website. I would avoid Primecables, 123ink, and Shoppersplus, the same company offering different products.
I am a regular Customer and do my business with Shopper+ Incorporated because they really deliver in the highest standards possible even during Canada Post being on strike. Their products are so high-end quality that I can't possibly see anyone complaint on anything here. If you had a bad experience in the past, don't worry about it - Shopper+ strive to make things better working out any feedback you may have. Enjoy your shopping! RCstar
I have been ordering for several years cartridges (Moustache) for my printer Canon without any problem. The last order had disappeared. I called saying I still hadn't received it, but they showed me it had been delivered (someone must have stolen it).They sent me back my order without any discussion.Shortly afterwards, I contacted Canon to help me solve a printer problem. They just told me that I had to use Canon cartridges, that the problem was due to the ink.So I contacted Shopper+. The customer service agent was very helpful. I sent him an e-mail with the details of the problem and he forwarded it to the product support team. After a brief cordial exchange and advice on cleaning, the problem was solved. Now the print is perfect again.I'm very happy to have been able to count on the support of the Shopper+ team.
Appalling. A part broke and they refused to help because it was a gift. Requested that I purchase the part and was told they don’t sell the model.Curious how they were able to identify the model from a single photograph of a single generic connecting part.They also asked a question about he damage that I had clearly stated in my original two paragraph email.Not sure if they are using a poor AI to send these replies or just employing incompetent staff.
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