Appalling. A part broke and they refused to help because it was a gift. Requested that I purchase the part and was told they don’t sell the model.Curious how they were able to identify the model from a single photograph of a single generic connecting part.They also asked a question about he damage that I had clearly stated in my original two paragraph email.Not sure if they are using a poor AI to send these replies or just employing incompetent staff.
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