Their office is located outside the city center, so I had to take a Bolt just to get there and to leave from there. They charged me almost €900 for rim damage that I absolutely did not cause. When I called to arrange the vehicle handover, I was simply told, “I’m on lunch break.” This is completely unprofessional.I doubt this review will even remain visible, but I feel it’s important to warn others. Please do not use this company.On top of that, their website reviews are clearly filtered — no genuine negative reviews are shown, and the ones posted there appear to be fabricated. (primecarrent.com = fake reviews).Additionally their site reviews do not show for obvious reasons. All reviews in their site are fake. (primecarrent . com = fake reviews)Be aware they can charge you for anything, if the car is dirty, they will charge you (the car I received was dirty beforehand). They gave me a quote that doesn't prove it is an official quote charging me the following :Please find attached the official repair estimate from Toyota dealer, which details:Repair costs – €627.33 (for a scratch on a rim that preexisted)VAT (21%) – €131.74Vehicle downtime (1 day at standard rate) – €36.00Damage handling fee – €100.00Total – €895.07Be aware, that they modify the dates of your photos and when they are taken. (I am not sure how but they changed the metadata in my photo to say it was taken on a different than the original date.They do not have an office they just meet you in a parking lot. They might charge you for parking on the parking lot, so be careful of that too. In general, I would go for a major well known company. I lost my money but I hope this will help others not to be in the same condition as I am.
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