Review Time
NEVER RENT FROM PRIME LEASE CAR RENTAL
jullemartınz4 lom
l've rented a car from this company. First of all I did not get the car that I rented. It might be in the same category but it was old, banged up and worst of all smelling of smoke. I rented for a week, during that time I complained twice of the smell, well the rest whatever by the smell...First they did not answer then they said they would check if they had another car and then no answer.
It was only a week so | let it go. I had to extend for another 3 days. I informed them via Whatsapp no answer and they did not tell me the price. On the day of the return, they sent me the price. The price per day was more expensive than the price per day for 7 days. I asked for a discount. They don't answer and just ignore but they answer on other questions. Finally they said decision is with management, they tell me pay the other fees and I will get back to you.
Car has been retuned for a week. Did not hear back although I followed up. At this point I just want my deposit back. Kindly refund my deposit immediately or i will have to raise an official complaint.
NEVER RENT FROM PRIME LEASE CAR RENTALjullemartınz4 loml've rented a car from this company. First of all I did not get the car that I rented. It might be in the same category but it was old, banged up and worst of all smelling of smoke. I rented for a week, during that time I complained twice of the smell, well the rest whatever by the smell...First they did not answer then they said they would check if they had another car and then no answer.It was only a week so | let it go. I had to extend for another 3 days. I informed them via Whatsapp no answer and they did not tell me the price. On the day of the return, they sent me the price. The price per day was more expensive than the price per day for 7 days. I asked for a discount. They don't answer and just ignore but they answer on other questions. Finally they said decision is with management, they tell me pay the other fees and I will get back to you.Car has been retuned for a week. Did not hear back although I followed up. At this point I just want my deposit back. Kindly refund my deposit immediately or i will have to raise an official complaint.
Thank you for the excellent service! Everything was smooth, professional, and with great understanding — as a lady, I really appreciated that all booking conditions were explained clearly and patiently.Communication was outstanding throughout the entire rental period. The manager, I believe his name was Ritvars, helped me easily exchange the car mid-rental for a larger one and offered great conditions despite the change.I can confidently recommend this car rental company!
Their office is located outside the city center, so I had to take a Bolt just to get there and to leave from there. They charged me almost €900 for rim damage that I absolutely did not cause. When I called to arrange the vehicle handover, I was simply told, “I’m on lunch break.” This is completely unprofessional.I doubt this review will even remain visible, but I feel it’s important to warn others. Please do not use this company.On top of that, their website reviews are clearly filtered — no genuine negative reviews are shown, and the ones posted there appear to be fabricated. (primecarrent.com = fake reviews).Additionally their site reviews do not show for obvious reasons. All reviews in their site are fake. (primecarrent . com = fake reviews)Be aware they can charge you for anything, if the car is dirty, they will charge you (the car I received was dirty beforehand). They gave me a quote that doesn't prove it is an official quote charging me the following :Please find attached the official repair estimate from Toyota dealer, which details:Repair costs – €627.33 (for a scratch on a rim that preexisted)VAT (21%) – €131.74Vehicle downtime (1 day at standard rate) – €36.00Damage handling fee – €100.00Total – €895.07Be aware, that they modify the dates of your photos and when they are taken. (I am not sure how but they changed the metadata in my photo to say it was taken on a different than the original date.They do not have an office they just meet you in a parking lot. They might charge you for parking on the parking lot, so be careful of that too. In general, I would go for a major well known company. I lost my money but I hope this will help others not to be in the same condition as I am.
Amazing place where to rent the car, everything was smoothly. We got picked up in airport and brought to car park. After few mins and few signature’s I was on my way. Everything was explained in a good manner by Ritvars. My first time renting a car in Latvia, thanks for making it amazing guys. Highly recommended.
I’ve used this car rental service multiple times while my own car was being serviced, and each experience has been excellent. The vehicles are always spotless, communication is smooth and efficient, and Daniel provides outstanding customer service. Definitely recommend their services!
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