Very poor customer service. The referral letter had an invalid provider number, so I was not able to receive a Medicare rebate on my specialist appointment. I contacted Prime Medic and they first said they would call me - they never did. Then they emailed back and said they would look into it - they never got back to me. I followed them up a number of times and my emails went unresponded to. I tried to use the Chat function and they say, let us look into this - and then never assist. It has been incredibly frustrating and I would not recommend Prime Medic at all.
Their response below states there is no issue, but it is simply not true. I have spoken with Medicare directly who have confirmed the provider number is invalid.
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Prime Medic provides expert medical advice and assistance for patients across Australia.
We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.
