Urgent: Missing Points and Formal Complaint regarding Support
"I am writing to express my deep frustration with the lack of response from your support team. I have completed numerous surveys, but my points have not been credited to my account.
This lack of transparency and communication is unacceptable. I have already filed a formal complaint on 'Reclame Aqui' (the leading consumer rights platform in Brazil) and, if this is not resolved immediately, I will share my experience and warn my followers across all my social media channels.
I demand the points I rightfully earned for my time and data. Please resolve this issue immediately."
RESPOST
I am writing to formally express my frustration with the generic excuse that these issues are 'beyond your control.' As a platform, you are responsible for the providers you host and the user experience you provide.
In the last 24 hours, I have been disqualified from two different surveys after spending over 20 minutes on each. This isn't a simple 'criteria match' issue; this is a failure of your system to screen me out early. Collecting my data for 20 minutes and then denying payment under the guise of 'provider requirements' is exploitative and a waste of my labor.
I am not interested in hearing about 'changing dynamics' or 'future matches.' I value my time, and I expect you to do the same. I am requesting a manual credit of the points for these two surveys as a gesture of good faith for the 40+ minutes I provided free data to your partners.
I look forward to a resolution that doesn't involve a canned response."
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