Sorry primepaint - only 3 stars. This business certainly succeeds in its primary aim - to supply premium paint products at discounts unobtainable elsewhere. But it comes at a price which is not readily apparent when you order - your paint may take several weeks to arrive, and you will have no ETA in the meantime to allow you to plan the timing of your painting project. Prime paint will say that they make it clear that they aim to deliver within 10 working days of your order. But I certainly missed this vital info when ordering - and it simply is not flagged prominently enough when you order. But worse, the 10 days is an aim not a guarantee. I ordered 2nd October, and apparently my paint is scheduled to arrive on 18th October - outside the 10 day window. In future I will be happy to pay full whack and have my paint when I want it. Its a false economy to save a few quid on the paint and then mess your painter around over start times.Primepaint if you want 5 star reviews a couple of tips. 1/. Make the delivery delay crystal clear to your customers before they place an order. 2/. Within a couple of days of order try to provide your customers with an ETA. 3/. Make customer contact far easier - your site provides no readily accessible contact details.
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