Review Time
Really good experiences with this business.
Steven sent my paint really quickly after my decorator had a cancellation. Appreciate the personal approach-email was answered straight away in a friendly and efficient manner.
F&B paints at great prices-and they arrived carefully packaged in perfect condition.
Totally recommend this company-very happy customer ☺️
Really good experiences with this business. Steven sent my paint really quickly after my decorator had a cancellation. Appreciate the personal approach-email was answered straight away in a friendly and efficient manner. F&B paints at great prices-and they arrived carefully packaged in perfect condition. Totally recommend this company-very happy customer ☺️
I will agree that the paint took a while to arrive, however the price is very good. In fact the slower pace helped me. I had ordered the wrong type of emulsion by mistake.It took a while to find an email address, but when I did and contacted them, they agreed to change the order and good to their word the correct paint has arrived today. So thank you. Excellent customer service on something that could have been an expensive mistake.
I have had a very positive experience when ordering from prime paint! I did a very large order and was worried that it may not arrive in time for my contractor, but it did, and earlier than expected!! I contacted Steven through the email address provided with some queries and he was fantastic at getting back to me extremely swiftly. Fantastic customer service and will be ordering again soon. Thank you prime paint
Good price. However, paint slow to arrive. Delivery not 10 working days but 17 days in my case & that was with chasing twice. When delivery eventually arrived, one large F&B tin had obviously been dropped so tin was badly dented & paint running down side. Offered 10% off that tin, which I reluctantly accepted, as needed to start painting bedroom. No surprise that my bank account wasn’t credited with £10.80 as promised, so I had to email them again. No apology received. Really not worth the hassle, so cannot recommend PP.
I ordered my paint on November 7th, payment was taken (cheap, but not nothing). Given an estimated delivery date of *within* 10 working days, fine, but it's been 10 working days and I haven't even received a tracking number, never mind the paint. I've emailed customer service and not heard back yet - I understand delays happen but given over 100 pounds was taken from our account would expect better service. Would recommend spending the extra money and buying from the retailer as this delay is going to cost us the same getting the decoraters back in at a later date anyway...
I am trying to get an update on my order. I am concerned with some of the reviews over wait times and damaged goods when received. I have spoken to Farrow and Ball and they assured me you are a reputable company. Please provide an update on the status of my order. It is very strange a company with little contact Information.
I nearly didnt order because of the reviews I saw on here. But I am so glad that I did. I ordered £500 worth of paint and got a 20% discount and the order arrived a couple of days early directly from F&B.Steven was great and answered any emails from me straight away!Thank you Jody
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