The entire experience of moving into my first home has been appalling. Viewings were canceled just an hour prior, communication was poor, and the attitude was unprofessional. We have been hung up on multiple times. The representative handling our move has been forgetful, unhelpful, and rude. Issues have taken weeks to address and often remain unresolved. Attempts to escalate the situation have been ignored, and we have received misleading information. They need to seriously reconsider their management and customer service approach.
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