Review Time
We began our rental on December 20. The property had mold, and the promised repairs were never addressed. Additionally, the dishwasher, washing machine, and oven were all out of order. Now, 25 days later, these problems remain unresolved. Contacting our agency manager has only been possible through reporting, which has been quite frustrating. I cannot recommend this agency.
We began renting a property on December 20. The place was moldy, and the promised repairs were never completed. Furthermore, the dishwasher, washing machine, and oven have all been unusable. As of now, 25 days later, none of these issues have been addressed. We can only reach our agency manager through reporting, which has been very frustrating. I would not recommend this agency.
They attempted to deduct £320 for cleaning my apartment, and when I requested an invoice, I did not receive a proper one. I had to plead for nearly two weeks to get my deposit back. I was calling almost every day and emailing, yet never received a callback. The customer service was terrible.
The representative was very friendly, and the entire experience was smooth and efficient from start to finish. Any issues with the flat were resolved quickly, and the turnaround from viewing to signing the tenancy was fast. Overall, it was a good experience, and I am very pleased with the property.
My flatmate and I have had a very negative experience with the agency. We moved out in July and still haven't received our deposit back. We agreed on deductions a week after moving out and have been following up with the agency for our money. They have repeatedly stated that we are a priority but have been slow to provide updates on our deposit and the reasons for the delays. Their handling of the situation has been unprofessional, and I am unsure if it's just the specific employee we've dealt with or if the entire agency is inadequate.
I scheduled a flat viewing with this agency four days in advance and received a confirmation email promptly. They even called me four hours before the viewing to confirm. However, upon my arrival—after traveling a long distance—the viewing was canceled just 10 minutes before the appointment due to the tenant not accepting the booking. The agency failed to communicate this for four days. Canceling at the last minute is extremely disrespectful of my time and effort. This level of irresponsibility and poor communication is unacceptable. I do not recommend this agency.
The entire experience of moving into my first home has been appalling. Viewings were canceled just an hour prior, communication was poor, and the attitude was unprofessional. We have been hung up on multiple times. The representative handling our move has been forgetful, unhelpful, and rude. Issues have taken weeks to address and often remain unresolved. Attempts to escalate the situation have been ignored, and we have received misleading information. They need to seriously reconsider their management and customer service approach.
My experience with the agency has been very disappointing. Communication from the team was consistently lacking. During the check-out process, the agency did not fulfill their contractual obligations. I ended up having to create a simple comparison report myself, even though all necessary information had been provided. Additionally, incorrect details were submitted to the relevant scheme, leading to financial losses exceeding £1,000. The property was misclassified as a one-bedroom instead of a two-bedroom home, raising further concerns. Based on my experience, I would not recommend this agency.
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