I scheduled a flat viewing with this agency four days in advance and received a confirmation email promptly. They even called me four hours before the viewing to confirm. However, upon my arrival—after traveling a long distance—the viewing was canceled just 10 minutes before the appointment due to the tenant not accepting the booking. The agency failed to communicate this for four days. Canceling at the last minute is extremely disrespectful of my time and effort. This level of irresponsibility and poor communication is unacceptable. I do not recommend this agency.
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