As so many others, my account has been suspended due to unusual activity. It is almost impossible to get in touch with customer service without an active account and their Messenger chat support is unwiling to deal with anything account related. You get a bunch of foreign based numbers to contact, some not even possible to use from Denmark, and are asked back and forth to get in touch with the UK and the US. You have to deal with automated services, unwilling to accept other answer than that the issue has been resolved, and when you finally get to speak to an actual person, they are unable to find the related account and purchases. Amazon shows a complete lack of interest in resolving the situation, despite that I have an active account that is already paid for. Since they only accept phone calls as a mean of contact, it is of course impossible to document the purchases, so they continue to claim that I have never been charged for the service. It is incredible that one of the biggest enterprises in the world is allowed to continously cheat their customers in Denmark, without consumer right advocates interfering. Until they resolve these issues, starts offering acceptable customer service options, and reimburse their customers for purchases they do not deliver, I think a ban would be a perfectly reasonable outcome!
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