I called Primus on Sept. 18th to let them know I was moving to a new address.They booked technician for Sept. 30th to come & complete the installation.I told them that the technician should call my number when he gets to the building because there is no buzzer.The tech guy came but didn't call & he left without completing the job but I was home all day waiting for him.Primus rang me to schedule another appmt for Oct. 11th I was home all day & again the tech guy came didn't call my number & left-still no job done.Customer service rang again to schedule a 3rd appmt for Oct 21st I woke up so early so I could seee when the tech guy comes & again no show & I even called Customer service during the time period was suppose to be at my apartment & they told me the tech guy had already visited & left- What??? I was waiting for a call & nobody rang me & so I told they were useless coz they cannot even follow simple instructions to call the number when they get to the building.How simple can it be? 3 different times the tech guys still get it wrong. I have wasted my time taking time off work to accommodate Primus tech guys who don't know what they are doing.Their service is so frustrating.I am ready to leave Primus & find another internet provider who is reliable & has good customer service.They don't even deserve a 1 star I could have given them a zero star.
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