Review Time
Fraud, scam, they cut my internet for 1 week. I call to ask whats happening no body seem to know and they have the guts to ask me if i want to add someone or how am i paying my bills? They try to get me to pay with prepaid or add someone to get my internet back. Big scam the government should do something about these people. Where are we living anymore.
Fraud, scam, they cut my internet for 1 week. I call to ask whats happening no body seem to know and they have the guts to ask me if i want to add someone or how am i paying my bills? They try to get me to pay with prepaid or add someone to get my internet back. Big scam the government should do something about these people. Where are we living anymore.
Internet quality is crap. 30% of the time I have no phone Internet and for streaming on tv it pauses for long periods of time. I had trouble from the first week and when I called in I could not understand the call taker because their English was terrible and he was unable to fix the problem. I have had to switch internet providers 3 times because service at most companies is garbage.Eventually I am kicking Primus to the curb as well.
The employees all have such a heavy Indian accent I can barely understand them. They overcharged me because they are incompetent and now I have to wait 2 months for a refund and I am paying interest on my credit card on their mistake.The internet is horribly slow as well and I have only been with them a couple of months.Definitely will be looking for another provider. Not sure how you stay in business Primus.
If I could give them 0 stars I would. Their internet has gone out time and time again this year and they don't answer the phones when it does go out, nor is it ever reported. I work remotely and they have lost me so much money. On Friday, when they went out yet again, FOR THE ENTIRE WEEKEND, I subscribed to another subscriber.
No English speaking help Ignore the people Requested cancel the service Ticket 🎟️ 12322530Cancellation Sept 30/25Still getting chargedYou have to call in We did and still getting charged They said we didn’t call in But seriously just to sum up Scandalous company BEWARE ALLGot to Rogers
I called Primus on Sept. 18th to let them know I was moving to a new address.They booked technician for Sept. 30th to come & complete the installation.I told them that the technician should call my number when he gets to the building because there is no buzzer.The tech guy came but didn't call & he left without completing the job but I was home all day waiting for him.Primus rang me to schedule another appmt for Oct. 11th I was home all day & again the tech guy came didn't call my number & left-still no job done.Customer service rang again to schedule a 3rd appmt for Oct 21st I woke up so early so I could seee when the tech guy comes & again no show & I even called Customer service during the time period was suppose to be at my apartment & they told me the tech guy had already visited & left- What??? I was waiting for a call & nobody rang me & so I told they were useless coz they cannot even follow simple instructions to call the number when they get to the building.How simple can it be? 3 different times the tech guys still get it wrong. I have wasted my time taking time off work to accommodate Primus tech guys who don't know what they are doing.Their service is so frustrating.I am ready to leave Primus & find another internet provider who is reliable & has good customer service.They don't even deserve a 1 star I could have given them a zero star.
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