We have spent over £50,000 with Fred. Olsen on two holidays, including a large family cruise booked via them with Princess Cruises.
At the time of booking, we clearly told the Fred. Olsen agent that our daughter-in-law was pregnant and that a baby would need to be added later. We were explicitly told this would be fine and would cost no more than £300.
When we later contacted them to add the baby (now 9 months old at time of travel), we were first told we’d need to upgrade the room for £1,700. When we instead offered to add the baby to our suite, the price suddenly became £999.
We explained what we were told at the time of booking and asked them to review the recorded call. They flatly refused, would not escalate the issue, and simply repeated “this is our policy.”
This isn’t about Princess Cruises’ pricing — it’s about Fred. Olsen misrepresenting costs at the point of sale and then refusing to investigate when challenged.
Very disappointing customer service, zero accountability, and not what you expect after spending this level of money. We are now having to consider formal escalation purely because Fred. Olsen won’t review their own call recordings.
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From a single ship to a leading name in worldwide cruising, Princess Cruises has experienced remarkable growth. For 60 years, we've been crafting unforgettable holidays on the high seas, blending classic charm with groundbreaking innovation.
Where it all began
Our story began in 1965 with the Princess Patricia sailing from Los Angeles to the stunning Mexican Riviera. Our destiny was sealed in 1977 when the iconic TV series The Love Boat® first aired, featuring our very own Pacific Princess. The show introduced millions to the magic of a cruise holiday and a world of glamour, romance, adventure, and fun for all ages. It propelled Princess to stardom, and even today, the distinctive horn of some of our ships plays the show’s famous theme song as we set sail.
Now, as a leading cruise line with 17 ships, we offer a world of choice, from intimate vessels to grand ships accommodating over 4,300 guests. With a fleet this diverse, we've secured our place as a true innovator in the industry, earning accolades like the 2025 Telegraph Travel Award for Best Large Ship Ocean Cruise Line.
A culture of innovation
Princess has been at the forefront of cruise innovation for decades. We were among the first to introduce features that are now industry standards, transforming the way people cruise. We revolutionised stateroom design, making private balconies accessible to more guests. Personal Choice Dining and diverse specialty venues, including the exclusive Chef's Table Lumiere, gave guests the freedom to dine on their schedule. From watching films under the stars to unwinding in our adult-only retreat, The Sanctuary, we've created spaces for every mood. You can even walk on air with the SeaWalk, get married onboard, or catch a live show in the Princess Live! television studio. Our revolutionary Princess MedallionClass technology and MedallionNet Wi-Fi debuted in 2018, offering a seamless, effortless, and connected experience.
Destination leaders
Princess Cruises sails to over 345 breathtaking destinations in more than 90 countries across all seven continents. Our journey began with landmark firsts that shaped our itineraries:
1967: Our first cruise through the Panama Canal.
1969: Our inaugural season in Alaska, a destination we've been sailing to for over 50 years. Our proven expertise has earned us over 20 awards for Best Cruise Line in Alaska from the readers of Travel Weekly.
1985: Our first season in the Mediterranean.
From the sunny Caribbean to the icy wonders of Antarctica, and from the ancient ruins of Europe to the vibrant cultures of Asia, we offer an adventure for every explorer.
As we celebrate 60 years of oceangoing adventures, we invite you to discover a timeless cruise experience with Princess. With award-winning food, awe-inspiring destinations, world-class entertainment, and a friendly crew, you'll find everything you love on a cruise with us. See more
