Name: princess.com
Telephone: 000000000
Rating: 1.7

John Guest

Never gave 1 star for a cruise ever and in fairness, although the public areas were lovelly, too man

Never gave 1 star for a cruise ever and in fairness, although the public areas were lovelly, too many issues;
- Food poisoning. Princess ignored the fact that the only people who were ill, were the people that ate the seafood. Other passenger reports, but their response was passed on via Norovirus.
- Food consistently cold and 1hr wait between starters and mains...Didnt get better after telling maitre D
- Public areas freezing cold. People wearing puffer jackets, hats and rubbing hands up and down ribs. I'm from North East, and I was cold
- Mens toilet outside of dining room at 19.20pm was dirty, towels on floor. Princess apologised for the mess made by passengers but maybe the frequency that they are cleaned (Hrly) needs a review. They missed the point that this was the beginning of service...Do the toilets really get that busy when the restaurant has only just opened!
- One cabin in party, toilet flooded when flushed when joining ship. >1hr to respond to the point they had to go to reception.
- This was a 5 says cruise and at the end of day 2 I had to go to reception to ask for clean towels and toilet roll
- Customer Service..Did not exist. When I raised a complaint about public areas being cold, the response from reception was "I Know'.....and???? no solution offered and no follow up. Complained on return and their customer service managing the complaint refused to take responsibility for the issues raised. They said the staff resolved the issues....They did not.....We were on a 5 day cruise, cabin was not properly serviced for first 2 days, public areas cold till the day we got off, food poisoning for 2 days...Pathetic Princess.....Never again

Date of experience: Feb 18, 2026

Patrick Ruff Guest

2 weeks ago

We have been paid in full for an upcoming cruise for months. Yet, when we try to make dinner reserva

We have been paid in full for an upcoming cruise for months. Yet, when we try to make dinner reservations through their app; it states we must be paid in full first. In addition, i was able to get "cruise ready" through the app where you are required to do so, but my wif can not. There is a glitch in their app. We have spent literally hours upon hours with customer service to try and get this resolved. It is not. They will not forward our calls to a supervisor. We have been hung up on more than once. Promises of a return call have never happened. They got our money and care about nothing else. This has been going on for months and we can't even prepare for our cruise. But before they hang up on us, they always try to sell us a package when we literally purchased their premier package already. Zero customer service.

Date of experience: Feb 12, 2026

Neil Kilgour Guest

1 month ago

We have spent over £50,000 with Fred. Olsen on two holidays, including a large family cruise booked

We have spent over £50,000 with Fred. Olsen on two holidays, including a large family cruise booked via them with Princess Cruises.
At the time of booking, we clearly told the Fred. Olsen agent that our daughter-in-law was pregnant and that a baby would need to be added later. We were explicitly told this would be fine and would cost no more than £300.
When we later contacted them to add the baby (now 9 months old at time of travel), we were first told we’d need to upgrade the room for £1,700. When we instead offered to add the baby to our suite, the price suddenly became £999.
We explained what we were told at the time of booking and asked them to review the recorded call. They flatly refused, would not escalate the issue, and simply repeated “this is our policy.”
This isn’t about Princess Cruises’ pricing — it’s about Fred. Olsen misrepresenting costs at the point of sale and then refusing to investigate when challenged.
Very disappointing customer service, zero accountability, and not what you expect after spending this level of money. We are now having to consider formal escalation purely because Fred. Olsen won’t review their own call recordings.

Date of experience: Jan 28, 2026

Noella Guest

1 month ago

Disappointing Booking Experience

I booked a cruise for the Mexico Rivera and paid in full on November 21, 2025, for sailing from February 7 to February 14, 2026. Today, I received a call from the company stating that I did not qualify for the promotion they had offered, which was the first time I heard about this issue. They proposed a lower category cabin (an inside cabin instead of the balcony I originally booked). I found this unacceptable, as the company had charged me in full back in November 2025 without any problems. Now, just one month before the embarkation date, they want to change my booking. Can someone clarify if this is legally permissible by the cruise line?

Date of experience: Jan 07, 2026

Charle Parker Guest

1 month ago

Princess Cruises Mismanagement

I booked a cruise for the Mexico Rivera and paid in full on November 21, 2025, for sailing from February 7 to February 14, 2026. Today, I received a call from the company stating that I did not qualify for the promotion they had provided, which was the first time I heard about this issue. They offered me a lower category cabin (an inside cabin instead of the balcony I originally booked). I found this unacceptable; the company charged me in full back in November 2025 without any issues. Now, just one month before the embarkation date, they want to change my booking. Can someone tell me if this is legally permissible by the cruise line?

Date of experience: Jan 07, 2026

Armand Patterson Guest

1 month ago

Worst Cruise Experience

The ship I was on had terrible service compared to others I’ve experienced. There was a lack of entertainment, and the captain's appearance was unprofessional; even at a special event, he looked disheveled. There was no dedicated lounge for gatherings, making it inconvenient to navigate the ship. There were no shows scheduled, which is common on other ships. I will not sail on this ship again.

Date of experience: Jan 05, 2026

Tristan Guest

2 months ago

Mixed Feelings About New Year's Cruise

Our New Year's experience at a restaurant on the cruise was disappointing. Despite having a reservation, we were told to return the next day. This was disrespectful and indicative of poor customer service. The restaurant manager seemed overwhelmed, and there was no clear explanation or apology for the situation. Overall, it was unprofessional and disappointing.

Date of experience: Jan 01, 2026

Malachi Reed Guest

2 months ago

Terrible Experience, Avoid at All Costs!

Terrible experience! Avoid this cruise line! The security officer threatened my daughter, and the company covered up the report. We filed a claim online, but the head of relations lied and claimed they had done a report. This is a dreadful cruise line, and their customer relations are the worst. A customer service representative said she had no supervisor and there was no one else to assist. This cruise line and its customer service are appalling.

Date of experience: Dec 27, 2025

Donna Ross Guest

2 months ago

Crushed by Booking Experience

I have wanted to visit Alaska for 30 years! After extensive research, I decided on a cruise but found it sold out when I tried to book. I joined the waitlist for myself and a friend, and I am devastated.

Date of experience: Dec 18, 2025

Homer Powell Guest

2 months ago

Mixed Experience with Recent Cruises

I have completed ten cruises with this line, all fine except for the recent holiday cruise in December 2025. If you're British and seeking a festive experience, this was lacking—no Christmas spirit, no traditional foods, and poor shows. I still appreciate the cruise line, but I wouldn’t recommend it during the festive season.