Never gave 1 star for a cruise ever and in fairness, although the public areas were lovelly, too many issues;
- Food poisoning. Princess ignored the fact that the only people who were ill, were the people that ate the seafood. Other passenger reports, but their response was passed on via Norovirus.
- Food consistently cold and 1hr wait between starters and mains...Didnt get better after telling maitre D
- Public areas freezing cold. People wearing puffer jackets, hats and rubbing hands up and down ribs. I'm from North East, and I was cold
- Mens toilet outside of dining room at 19.20pm was dirty, towels on floor. Princess apologised for the mess made by passengers but maybe the frequency that they are cleaned (Hrly) needs a review. They missed the point that this was the beginning of service...Do the toilets really get that busy when the restaurant has only just opened!
- One cabin in party, toilet flooded when flushed when joining ship. >1hr to respond to the point they had to go to reception.
- This was a 5 says cruise and at the end of day 2 I had to go to reception to ask for clean towels and toilet roll
- Customer Service..Did not exist. When I raised a complaint about public areas being cold, the response from reception was "I Know'.....and???? no solution offered and no follow up. Complained on return and their customer service managing the complaint refused to take responsibility for the issues raised. They said the staff resolved the issues....They did not.....We were on a 5 day cruise, cabin was not properly serviced for first 2 days, public areas cold till the day we got off, food poisoning for 2 days...Pathetic Princess.....Never again
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From a single ship to a leading name in worldwide cruising, Princess Cruises has experienced remarkable growth. For 60 years, we've been crafting unforgettable holidays on the high seas, blending classic charm with groundbreaking innovation.
Where it all began
Our story began in 1965 with the Princess Patricia sailing from Los Angeles to the stunning Mexican Riviera. Our destiny was sealed in 1977 when the iconic TV series The Love Boat® first aired, featuring our very own Pacific Princess. The show introduced millions to the magic of a cruise holiday and a world of glamour, romance, adventure, and fun for all ages. It propelled Princess to stardom, and even today, the distinctive horn of some of our ships plays the show’s famous theme song as we set sail.
Now, as a leading cruise line with 17 ships, we offer a world of choice, from intimate vessels to grand ships accommodating over 4,300 guests. With a fleet this diverse, we've secured our place as a true innovator in the industry, earning accolades like the 2025 Telegraph Travel Award for Best Large Ship Ocean Cruise Line.
A culture of innovation
Princess has been at the forefront of cruise innovation for decades. We were among the first to introduce features that are now industry standards, transforming the way people cruise. We revolutionised stateroom design, making private balconies accessible to more guests. Personal Choice Dining and diverse specialty venues, including the exclusive Chef's Table Lumiere, gave guests the freedom to dine on their schedule. From watching films under the stars to unwinding in our adult-only retreat, The Sanctuary, we've created spaces for every mood. You can even walk on air with the SeaWalk, get married onboard, or catch a live show in the Princess Live! television studio. Our revolutionary Princess MedallionClass technology and MedallionNet Wi-Fi debuted in 2018, offering a seamless, effortless, and connected experience.
Destination leaders
Princess Cruises sails to over 345 breathtaking destinations in more than 90 countries across all seven continents. Our journey began with landmark firsts that shaped our itineraries:
1967: Our first cruise through the Panama Canal.
1969: Our inaugural season in Alaska, a destination we've been sailing to for over 50 years. Our proven expertise has earned us over 20 awards for Best Cruise Line in Alaska from the readers of Travel Weekly.
1985: Our first season in the Mediterranean.
From the sunny Caribbean to the icy wonders of Antarctica, and from the ancient ruins of Europe to the vibrant cultures of Asia, we offer an adventure for every explorer.
As we celebrate 60 years of oceangoing adventures, we invite you to discover a timeless cruise experience with Princess. With award-winning food, awe-inspiring destinations, world-class entertainment, and a friendly crew, you'll find everything you love on a cruise with us. See more
