I have never written a review before even though it was bad, but this has been the worst experience I have ever had with a company. I ordered a table and mirror from Princessroom, and it took them three months to send me all the parts. During that time, I was left without my furniture, and my room was a complete mess, I literally felt homeless in my own home.At first, they only sent one part of my table and left me waiting for the rest. Every time I contacted them, I received contradictory answers: first, they said the packages had been shipped, then that they were lost, then that they would send new ones—but nothing happened. I spent weeks trying to get answers and was constantly dismissed or sent in circles between geodis and the shipping company don’t even get me started on geodis, that is THE WORST shipping company I’ve ever had to deal with. Not ONCE have I been contacted from them, I had to contact Princessroom so they could get in contact with geodis from my behalf. They kept insisting they “knew what they were doing,” yet nothing got resolved.The worst part? They only took action AFTER I filed an official complaint with the EU Consumer Protection. Funny enough, right after Princessroom received the notice that they legally had 30 days to send my missing items, they suddenly started responding and making an effort. If I hadn’t escalated the issue, I probably would never have received my furniture.Now that I finally have my order, I can say that the quality is beyond disappointing. The glass on the mirror and table is extremely fragile, breaking into tiny pieces just from light use. It’s shocking how cheap the materials are, especially considering how expensive this furniture is. The funniest part? I found the exact same table on Aliexpress for a fraction of the price - so that’s probably where they source their products from, which explains the ridiculous waiting time.Princessroom is a complete scam. Horrible service, cheap quality, and a nightmare of an experience. Save yourself the stress and buy from a reliable company instead!
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Chez Princess Room, on crée des chambres qui font rêver.
Meubles bien pensés, designs uniques et service client attentionné tout est réuni pour aménager un espace joli, pratique et réconfortant. ✨
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