I came across this website and thought it would be a great present to buy my partner a present for Valentine’s Day. Valentine’s Day was on the Friday and I ordered my pillow on the Tuesday. On Printerpix UK website, it said if you were to order within a couple of hours, you’d receive your order before valentines, so I thought great! I also saw an option to choose priority of having the pillow made before the other orders so I clicked that, which did have an additional cost. I the also picked rush delivery just to ensure I had it before Valentine’s Day or even the day before it said it was going to be delivered, which was stated by Printerpix to be delivered on the Thursday 12th. However that never happened. My partner and I arranged to go away on the Saturday and Sunday, to which I was driving to my partners after work on Friday night (I finish work around 10pm) so I needed to parcel before 11am on Friday morning latest as I started work at 12pm. No parcel arrived. I had contacted Printerpix on instagram to which my first message actually got ignored (I was left of read) so I messaged them again to which they responded ‘ Your order is currently in transit with Evri. Tracking details are H03V1A0030104588’ which wasn’t the answer I was looking for. I messaged them to say I wasn’t happy that I spent all this extra money on having the parcel made and delivered before Valentine’s Day. I never got any response or compensation for that extra money I gave this company. My valentines parcel was delivered on Saturday afternoon, by which this time I was already 4 hours away from home.
In conclusion, DO NOT charge people extra money and make promises for something that your customers won’t receive!! If it was the courier service at fault I’d understand, however IT WASNT!!! The most unprofessional company I have ever bought from, to also be ignored twice and I’m currently being ignored now. AVOID THIS COMPANY AT ALL COSTS!!!
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