Before Christmas I received 1 of 5 items ordered in a package, I complained and with christmas not too far away I requested a refund. They agreed to pay the refund but it never came. I complained again and they agreed to pay but it never came. The worst bit is that after they agreed the refund, I received a note from royal mail requesting payment for a package that they had with insufficient postage... not knowing what it was, I paid for it and the other 4 items where within but all damaged.
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