I placed my order on August 12th and have yet to receive it. I'm quite anxious since it was intended as a wedding gift. With the wedding approaching, I'm losing hope of receiving it in time. Attempts to contact customer service were frustrating; there was no phone support, just an email option. The automated response directed me to create an issue ticket, but the website function for that wasn't working. The AI support was unhelpful. I advise caution with this website; it appears professional until an issue arises, at which point contacting them becomes nearly impossible.
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