I ordered three photobooks, and the insides were really nice. The photo quality was good, as I opted for standard without enhancements. However, two of the three books arrived with slight damage to the hardback cover. One had a dented corner from damaged packaging, while the other had a dent and marks on the back, likely from the factory. The third was perfect. They came in separate packages since they were individual orders. I wanted them all to be perfect as gifts. I called customer service, and a helpful representative advised me to email with photos. I did, but received no response. It’s disappointing, as there are as many positive reviews as negative, and they could address these issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
