I ordered some pictures for my son's birthday and according to the web site it looked like they would be delivered in time, however the delivery due date came and went. Mysteriously, on the day that the 20" x 30" parcel was due, I received an empty plastic envelope delivered by courier without any indication of the sender. When I raised a ticket with Printerval customer service, I was initially told that the parcel was still on its way (even though the web site showed it as having been delivered on the due date - 28/12/25). I raised a fresh ticket with Printerval who then stated that the pictures were delivered on 28/12 and they provided a link to the ‘last mile’ proof of delivery. I looked at the 'proof of delivery' picture and it appeared to show the empty envelope being delivered to a standard UK post box. I pointed this out to Customer Services who repeatedly insisted that the items had been correctly delivered.
After I raised a dispute with my credit card company (who refunded me in full within 10 days), Printerval suddenly decided to try and engage. I'm no longer dealing with a company with such poor customer service.
My advice is that if you must use this company, make sure you use a credit card so it’s easier to dispute.
NB I've only used a one star rating as this is the lowest that I'm allowed to use
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