Customer support has deteriorated significantly. They've automated everything now. Recently, they implemented a policy that automatically deletes products if they aren't sold within a certain timeframe. I reached out to support because this system started removing items I had sold just a month or two ago. This led to a backlog of orders since they were no longer synced, especially around Christmas time. I had to expedite the orders with costly shipping fees. Despite acknowledging that their system caused the issue, they did not refund the extra shipping costs I incurred. I struggled to speak with a human, having to deal with an AI first. The first support representative, midway through our chat, said, 'my shift is ending, I will forward you to another agent.' Can you believe that? Just 15 minutes into my support chat, they left. The second representative reviewed the chat, sent me a generic response stating that support would continue via email, and then left before I could reply.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Printify, we’re all about helping you build a business from your computer. Whether it’s trendy T-shirts, cozy hoodies, stylish phone cases, or even mugs for that extra oomph, we’ve got 850+ items for your custom-product store.
You pick the product, add the design, and then seamlessly integrate your sales channel, and leave the printing and shipping to us. Our user-friendly interface ensures a hassle-free experience, allowing you to focus on what you do best: creating amazing designs and growing your business. With our extensive range of products and reliable printing and shipping processes, you can trust us to deliver high-quality products to your customers.
So why wait? Join the Printify family today and let us turn your creative genius into pure profit!
If you have any questions or concerns, feel free to use this form: https://printify.typeform.com/to/Pua3qgMASee more
