I successfully launched my POD business and received orders, but the fulfilment and support from the service during peak times fell short. Numerous orders faced delays with no clear delivery dates, production times extended far beyond the promised durations, and customer support was mostly unresponsive when issues arose. In many instances, I couldn't obtain any definitive answers. As a seller, this situation left me in a difficult position. I had to issue refunds not due to product quality, but because I couldn't secure reliable information or timelines from the service. This significantly eroded customer trust and forced me to halt my business despite initial positive momentum. I recognize that delays can occur during busy periods, but the lack of communication and support is unacceptable when sellers' reputations are at stake. While the service might perform adequately outside of peak times, during high demand, reliability and support were lacking when they were most needed. I hope they enhance their transparency, response times, and support for sellers, as the platform has great potential, but the current operational risks are too significant.
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