As newcomers to the POD industry, we explored various suppliers. We chose this service based on positive reviews and competitive pricing. Initially, everything seemed fine until about a month ago when we discovered that the service had mistakenly sent out one of our items to every customer who placed an order. We managed to cancel around 15 out of 25 orders, but unfortunately, 10 t-shirts with the same design were shipped without our consent, and we were charged for them. Now, nearly four weeks later, despite multiple requests for assistance, we have received no response. Their website indicates they are overwhelmed with inquiries, which is evident. They shipped products worldwide on behalf of clients but seem unsure how to resolve the situation, leaving us out of pocket by $175 USD. It feels like they are hoping we will forget about this issue. We have since switched to another provider and have encountered no problems, aside from a couple of lost parcels that were swiftly replaced. Overall, this service has been inadequate, and they need to improve their customer support instead of ignoring significant issues.
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At Printify, we’re all about helping you build a business from your computer. Whether it’s trendy T-shirts, cozy hoodies, stylish phone cases, or even mugs for that extra oomph, we’ve got 850+ items for your custom-product store.
You pick the product, add the design, and then seamlessly integrate your sales channel, and leave the printing and shipping to us. Our user-friendly interface ensures a hassle-free experience, allowing you to focus on what you do best: creating amazing designs and growing your business. With our extensive range of products and reliable printing and shipping processes, you can trust us to deliver high-quality products to your customers.
So why wait? Join the Printify family today and let us turn your creative genius into pure profit!
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