I ordered a personalised mug from Printster using clear, good-quality photos. When the mug arrived, several of the images were visibly blurred, pixelated, and lacking clarity, which was extremely disappointing for a personalised item intended as a meaningful gift.I raised this with customer services and provided clear photographic evidence, including a direct comparison with a personalised mug I ordered from Printster previously, which was printed sharp and clear. This demonstrated that Printster is capable of producing much better quality than what was delivered this time.Despite this, Printster refused to offer a replacement or full refund, stating that the image blur was due to “technical scaling” required by the layout chosen. At no point during the ordering process was it made clear that choosing this layout would result in noticeably degraded image quality.After a prolonged back-and-forth, the only resolution offered was a 20% partial refund (£2) or a discount code for a future order. I accepted the £2 refund simply to end the matter, but this was not an acceptable resolution given the quality issue and the time spent trying to resolve it.Based on this experience, I would be very cautious about ordering personalised photo products from Printster, particularly if image clarity matters to you. I won’t be ordering again.
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Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
