Review Time
I ordered my item a week before the event on a saturday which gave them plenty of time for the item , when the items arrived my coaster was missing and the message in the letter was for a totaly different family (not auto generated as it was too personal) .
The pictures on the mug where not edited to how i had saved them and peoples heads was missing and the finish on them was very poor quality like it had been put though a washing machine 100 times and faded (took onna samsung s23 ultra sooo good pic quality) .
I reached out to the company via email as no contact details and no reply so i sent another email voicing my concerns and nothing still .
I would avoid using them and find a better company that doesnt charge that much for a poor service .
Just received a mug which came a little late. The mug is ok but paid for it to be filled with retro sweets and to be gift wrapped which has not been done. Plus tried telephoning but reply is can't be connected. Not Happy !! If you buy something and pay for it everything should be included not items missed.
I placed an order and only received one email which was the order confirmation. In order to track the order you have no choice but to download an app or use the online chat. After a few days I chased the order online and was advised it was awaiting order fulfillment. The product was then delivered the following day, the email tracking of the order is therefore not great at all. When I opened the personalised package the font size was horrendously small to the point it was unreadable unless you was up close (as in less than 1 foot away). Tried to get in touch through the online chat and requested a photo I sent the photo and there was no response. All in all not a great service and because of this experience I will not be a returning customer.
I ordered my item a week before the event on a saturday which gave them plenty of time for the item , when the items arrived my coaster was missing and the message in the letter was for a totaly different family (not auto generated as it was too personal) .The pictures on the mug where not edited to how i had saved them and peoples heads was missing and the finish on them was very poor quality like it had been put though a washing machine 100 times and faded (took onna samsung s23 ultra sooo good pic quality) .I reached out to the company via email as no contact details and no reply so i sent another email voicing my concerns and nothing still .I would avoid using them and find a better company that doesnt charge that much for a poor service .
Ordered 2 jumbo mugs, added a custom image, previewed the design, looked fantastic!! But, it arrived... the bottom of the image was cut off with a personal message, £30 WASTED! Not to mention the delivery driver just left the parcel in the main entrance with not even ringing the door bell, will never this company again!!
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Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
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