I am really unhappy with the experience I have had so far with you.I placed an order of x10 drink coasters and x1 mouse mat at the end of May. It was supposed to be delivered before the Jubilee bank Holiday but it didnt. I waited a little longer due to the bank Holiday and just thought that was the delay to still not have received it. I called customer service last week and was advised it was being returned to them as it expired the date at the parcel office - I did not receive any sort of note to say delivery had been attempted and i needed to collect it. I was then advised it was due back to them the following day and they would post it straight back out to me. We are now another week and still no sign so i called them again today to be told no note was down to have it sent back out to me. I do not have a order number as i never received a confirmation email and nor did I have an account with them view my order on their website.As I now have no belief this order even exists, i had to out of desperation for my order, replace the order so now i have paid twice !! I have paid for next day delivery as I have placed my order before 2pm today so it is expected tomorrow. I am honestly so disappointed and the original order was placed 4 weeks ago now - this is not acceptable at all.The reason I have even placed another order is because I believe in second chances and couldn't find another site that did what I needed so here's with fingers and toes crossed that I haven't just been scammed out of another £40.I have sent an email complaining and requesting a refund of my first order from a month ago that hasn't arrived.
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Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
