Absolute fraud!Their website says next day delivery available so I paid for the express courier option at £8.29Ordered on Monday for a party on Thursday. The package arrived Friday - the day after. I spoke to "the friendly support team" who have not only NOT even apologised for the late arrival, but have now emailed saying that "it arrived within Royal Mail guidelines of 10 working days". £50 worth of printed facemasks have now gone in the bin as they're useless. Do not advertise a service you can't guarantee - worse still, don't charge extra for it and refuse to compensate and blame Royal Mail.Such a shame as the quality of the masks is great, but pointless when our colleague whose leaving party it was is already halfway to Malaysia!
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Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
