Terrible customer service and very disappointing experience. I ordered personalised coasters and contacted the company almost immediately to cancel because I forgot to add express shipping , but they refused — claiming the order was already “in production,” which is simply not believable given how quickly I got in touch.What makes this even worse is that I placed a second order with express shipping around the same time, and that one was processed and shipped straight away. This clearly shows they had the time and ability to cancel the first order but simply chose not to.When the coasters arrived, the quality was very poor — they look cheap and badly made. They were meant to be a gift, but I’m honestly embarrassed to give them to anyone.The company has since ignored my follow-up emails completely. No effort to resolve the issue, no accountability, and no basic courtesy in communication. It’s unacceptable to treat customers this way, especially when the mistake could have easily been fixed if they’d bothered to respond properly.I would strongly advise others to avoid ordering from this company — they clearly don’t value their customers or stand behind their products.
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Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
