I’m repeatedly being ignored since 27th November 2025 I have filled an online complaint form. PP asked me via e-mail if I would like to have that membership cancelled. I have responded saying, yes, I do need it to be cancelled. They have never replied back. Chased them 3 times, via e-mails, still no response at all. Filled up 2 more complaints online. Nobody could care less, nobody reads my reason and background!! All I get back is an automated copy-paste reminder of their cancellation policy. But it was them who were doing nothing in the first place!! Now I have 2 memberships, and they are not paying the first back saying it’s over the 2 weeks cancellation. YES, I KNOW, I’M NOT STUPID!! I know that but it was them who did not cancel within the 2 weeks. Utter disgrace, time-wasting, money-grubbing, greedy bunch. One of the worst customer care I’ve seen for years. They should not be able to operate across the Globe, I hope some rival company eventually will become strong enough to kick them out from the golden egg they are sitting on. They do not deserve it for sure. 2 starts given because there was one reasonable response on the first complaint but otherwise my case has not been resolved.
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Priority Pass provides frequent travelers with independent airport lounge access worldwide. With over 1300 airport experiences in 600 cities across 148 countries. Wherever your travel takes you, there's almost certainly a Priority Pass lounge waiting
