Review Time
So far it has been very difficult to use the priority pass to get lounge access on my travels. You basically need to make reservations in advance at $8.00 a pop or wait 45min+. Not expensive but I'm already paying for a service that I'm finding it a hassle to use. The couple of times I have been able to use the pass for lounge access the experience has been very good.
We went on a trip from LAX to Sydney, Australia with a connection in Fiji on both legs of the journey. All 4 airports had Priority Pass lounges listed on the app. Only the Plaza Premium Lounge in the Sydney airport accepted admissions by Priority Pass members. The Virgin Atlantic Clubhouse in LAX would not let us enter at 7:30 p.m. because, they said, they were closing early to all passengers except their own airline's business and 1st class. In NAN in Fiji, the Fiji Airways Premier Lounge has a sign at the door stating "Because of capacity limitations we are not admitting Priority Pass members." This was a permanent sign displayed in a sign post, and was there at the beginning of our trip and on the return trip 16 days later.
I need to say this because it’s been really frustrating.
About a month ago at San Francisco International Airport, I tried getting into 3–4 different lounges using my Priority Pass. I walked across the airport multiple times with my bags, only to be turned away again and again. The response was, “It’s peak time — our priority is airline business class passengers.” Then what exactly is the use of this card?
I understand lounges get full. That’s not the issue. It’s the way it feels. Sometimes Priority Pass members are treated as if we’re trying to get something for free, or like we’re less important. A simple “Sorry, we’re full” said with courtesy makes a big difference. But the attitude hasn’t always felt welcoming.
What surprises me is that my experiences in Asian and Middle Eastern airports have been completely different. There, Priority Pass truly feels like a priority. The service is respectful and professional.
At this point, I’d rather save my time and sit in a restaurant at U.S. airports. At least I know I’ll get a seat without feeling unwelcome. I’d rather pay and relax than walk across a huge airport hoping for access and leaving disappointed.
I’m not asking for special treatment — just basic courtesy and consistency. Traveling is already stressful. A little respect goes a long way.
Priority pass in England are a waste of money, most of time you can’t get in a lounge, because there always booked up, so ever with your priority pass your not always guaranteed waste of money, so you need to contact them in advance to pay extra money to guarantee on the day your get in, I think you pay £6.00 pounds per person extra or maybe a little more now, kowns problems from abroad it’s just from the uk, think maybe you buy from priority pass
I used the priority pass twice this year. Once in Boston and once in Cancun. The lounge in Boston felt very old and the Cancun lounge was crowded and not very clean. Both had crappy food and certainly did not feel like a premium experience. On the positive side all the employees were very nice. I wouldn’t spend money on the Priority pass based on these experiences. I’ve had much better experiences at the other lounge that is a benefit with my CC.
I made a booking but had to cancel it. Contacted them by phone and after a very long conversation was informed it was cancelled. 2 weeks later no email confirming this so called them again. Informed the booking had not been canceled and they would now do it. Fingers crossed they get it right the second time but I do not have much faith.
The wait times are outrageous as of late and they are filled to the brim with people. It is more comfortable waiting in a busy terminal than sitting in these sweat box lounges.
I’m repeatedly being ignored since 27th November 2025 I have filled an online complaint form. PP asked me via e-mail if I would like to have that membership cancelled. I have responded saying, yes, I do need it to be cancelled. They have never replied back. Chased them 3 times, via e-mails, still no response at all. Filled up 2 more complaints online. Nobody could care less, nobody reads my reason and background!! All I get back is an automated copy-paste reminder of their cancellation policy. But it was them who were doing nothing in the first place!! Now I have 2 memberships, and they are not paying the first back saying it’s over the 2 weeks cancellation. YES, I KNOW, I’M NOT STUPID!! I know that but it was them who did not cancel within the 2 weeks. Utter disgrace, time-wasting, money-grubbing, greedy bunch. One of the worst customer care I’ve seen for years. They should not be able to operate across the Globe, I hope some rival company eventually will become strong enough to kick them out from the golden egg they are sitting on. They do not deserve it for sure. 2 starts given because there was one reasonable response on the first complaint but otherwise my case has not been resolved.
We were lucky enough to be in the right terminal to use the lounge in the Miami airport. It was a Turkish airline lounge and was one of the better priority lounge We have been in. My only complaint (and this happens frequently) is that we had to wait for a seat.
A service that now promotes more than it can provide. After being a member for over 15 years, I initially found it beneficial for my extensive business travels. However, after extending my membership post-retirement, I now struggle to access lounges or even make advance reservations, despite planning months ahead. Their IT system is unreliable; my account indicated an outstanding payment despite it being processed, and I couldn't update my credit card information. I will be cancelling and seeking other options.
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Priority Pass provides frequent travelers with independent airport lounge access worldwide. With over 1300 airport experiences in 600 cities across 148 countries. Wherever your travel takes you, there's almost certainly a Priority Pass lounge waiting
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