I need to say this because it’s been really frustrating.
About a month ago at San Francisco International Airport, I tried getting into 3–4 different lounges using my Priority Pass. I walked across the airport multiple times with my bags, only to be turned away again and again. The response was, “It’s peak time — our priority is airline business class passengers.” Then what exactly is the use of this card?
I understand lounges get full. That’s not the issue. It’s the way it feels. Sometimes Priority Pass members are treated as if we’re trying to get something for free, or like we’re less important. A simple “Sorry, we’re full” said with courtesy makes a big difference. But the attitude hasn’t always felt welcoming.
What surprises me is that my experiences in Asian and Middle Eastern airports have been completely different. There, Priority Pass truly feels like a priority. The service is respectful and professional.
At this point, I’d rather save my time and sit in a restaurant at U.S. airports. At least I know I’ll get a seat without feeling unwelcome. I’d rather pay and relax than walk across a huge airport hoping for access and leaving disappointed.
I’m not asking for special treatment — just basic courtesy and consistency. Traveling is already stressful. A little respect goes a long way.
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Priority Pass provides frequent travelers with independent airport lounge access worldwide. With over 1300 airport experiences in 600 cities across 148 countries. Wherever your travel takes you, there's almost certainly a Priority Pass lounge waiting
